Articles by idadmin

Choosing the Right Answering Service

A live answering service is your virtual receptionist when you can’t answer your business phone.  There are phone professionals that are available 24 hours a day so that you never miss a phone call.  Your phone will be answered and your callers greeted with your business name they won’t even know that it isn’t a member of your staff taking the call.  These calls can be screened, transferred or a message can be forwarded to you.  Let us help you with choosing the right answering service for your property management company.

The Benefits

Each and every call that is answered by a live answering service improves your customer satisfaction rating.  Three quarters of your customers will hang up if they reach your answering machine.  You can increase your productivity by not having to stop what you are doing to answer the phone.  You can make a good first impression with a potential tenant by having their calls answered.  You also build better relationships with your tenants by having someone answer after hours calls.  A live answering service is far less expensive than employing someone around the clock full time.  Here are some other benefits to a live answering service.

Local Call Answering

Ideally you want to work with an answering service that is local to you, if you can’t get someone local then at least find someone in the same country.  Your customers won’t have to worry about language barriers and they can be comfortable knowing that their concerns or issues are clearly understood.

24 Hr. Services

Finding a service that is available around the clock is a must especially when it comes to tenant issues.  If a tenant has a flood at 2 am and you don’t take the call until 8am the next morning then you are looking at extensive damage to your property.  You need a service that will be there for you when you need it most.

What is Included in the Service

You may have special requirement such as certain messages get forwarded to your rental agents while other calls need to go to the maintenance team.  Call the live answering service handle that?  Will it cost you more for these services?  Can they send you or your team your messages via text or email?  Can they transfer emergency calls live if need be?  You need to look at the services they offer aside from just answering the phone.

By carefully choosing the right call center for your needs you can save yourself time and money while keeping your tenants and staff happy.

Managing Tenant Phone Calls

Managing Tenant Phone Calls

It is estimated that small business in America answers more than 400 million phone calls from customers each and every day.  Despite having text messaging, the internet and all the means of communication we have phone calls still rank number one.  If you own rental property or manage property then answering calls from tenants is important.  They call you when there is a problem or when you are trying to rent a vacant apartment.  They need someone to be on the other end of the phone.

Building Connections

Building a connection is important to your relationship with your tenants.  A tenant doesn’t call just to say hello they call when the toilet has exploded or there is a leak coming through the roof.  They trust that you as the landlord will be there to answer the phone and manage the situation.  It is also in your best interest to deal with repairs in a timely manner before they become really expensive.

Taking Your Business Seriously

Whether you have 4 rental units or 400 it is a business and you need to take it seriously.  That includes having an online presence as well as having someone to answer your phone.  Resources for small business are often tight but if your tenants don’t feel like their concerns are being addressed then they will look to move elsewhere.  You may not get enough phone calls to justify full time 24 hour staff but you still need a solution.

Answering Calls

If have 24 hour staff on hand to sit in the office and answer the phone isn’t an option for you then you need a solution to your problems.  A missed call can lead to disaster, it can mean repairs aren’t done on time.  If you are advertising your rentals and no one is there to answer the phone it means the perspective tenant will look for another apartment and that means lost revenue for you.

For years it was only large businesses that used answering services to manage their customers.  Today live answering services are affordable and available to almost every small business.  Outsourcing your customer service is easier than ever and your tenants will be happy to call and have someone live on the other end of the line.  You can rest easy knowing that your business in good hands and emergencies will be handled on time and everyone is happy.