Managing Tenant Phone Calls

It is estimated that small business in America answers more than 400 million phone calls from customers each and every day.  Despite having text messaging, the internet and all the means of communication we have phone calls still rank number one.  If you own rental property or manage property then answering calls from tenants is important.  They call you when there is a problem or when you are trying to rent a vacant apartment.  They need someone to be on the other end of the phone.

Building Connections

Building a connection is important to your relationship with your tenants.  A tenant doesn’t call just to say hello they call when the toilet has exploded or there is a leak coming through the roof.  They trust that you as the landlord will be there to answer the phone and manage the situation.  It is also in your best interest to deal with repairs in a timely manner before they become really expensive.

Taking Your Business Seriously

Whether you have 4 rental units or 400 it is a business and you need to take it seriously.  That includes having an online presence as well as having someone to answer your phone.  Resources for small business are often tight but if your tenants don’t feel like their concerns are being addressed then they will look to move elsewhere.  You may not get enough phone calls to justify full time 24 hour staff but you still need a solution.

Answering Calls

If have 24 hour staff on hand to sit in the office and answer the phone isn’t an option for you then you need a solution to your problems.  A missed call can lead to disaster, it can mean repairs aren’t done on time.  If you are advertising your rentals and no one is there to answer the phone it means the perspective tenant will look for another apartment and that means lost revenue for you.

For years it was only large businesses that used answering services to manage their customers.  Today live answering services are affordable and available to almost every small business.  Outsourcing your customer service is easier than ever and your tenants will be happy to call and have someone live on the other end of the line.  You can rest easy knowing that your business in good hands and emergencies will be handled on time and everyone is happy.